Communication Skills

Omnichannel messaging and marketing: email, SMS, WhatsApp, Viber, push, inbox agents, campaigns and blogs

10 skills

• Blog Generator

  Generate long-form SEO-optimized B2B blog posts (1200-1500 words) with structured H2 sections, meta descriptions, and content tags. Export as Markdown for CMS publishing.

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• Campaign Manager

  Create and manage AI-powered marketing campaigns. Launch campaigns to generate LinkedIn posts, blog articles, and rich media ads as a batch. Monitor campaign KPIs and generate dedicated landing pages.

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• Email Bridge Send

  Send emails through the chatbot's connected Gmail/Outlook account. Enables escalation emails when the agent can't complete a request, and notification emails to customers or staff. No extra credentials needed — uses the Email Bridge OAuth connection.

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• Email Correspondence Agent

  Personal inbox agent for a connected Gmail/Outlook (Microsoft Exchange Online via Graph) mailbox: learns the owner's writing style from their Sent folder, drafts in-thread replies to inbound mail in that style with a configurable intro/out-of-office line, and sends them through the Agent OS dispatcher (proposal queue unless the agent is granted autonomy)

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• Email Sender

  Send transactional emails with templates, attachments, and delivery tracking via SendGrid

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• Marketing Strategy

  Generate AI-powered B2B marketing strategy documents. Creates positioning statements, ICP definitions, messaging hierarchies, and 90-day content plans based on the organization's product catalog.

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• Push Notification

  Send push notifications via Firebase Cloud Messaging (FCM) and Web Push (VAPID) with topic and scheduling support

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• SMS Notification

  Send SMS messages, OTP verification codes, and bulk notifications via Twilio

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• Viber Messaging

  Send Viber messages, rich media, carousels, and bulk notifications via Viber Bot API

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• WhatsApp Messaging

  Send WhatsApp messages, templates, media, and interactive content via Meta Cloud API or Twilio

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