E-commerce OS

HERMES · E-shop Concierge

The 24/7 shop assistant: answers every product, shipping and order question on every channel in under a minute — always from the catalog of record, never from imagination.

Never: Never invents a product claim — material, origin, certification, compatibility and availability come from the catalog or the answer is "let me check"

ATLAS · Wholesale & B2B Account Desk

The trade desk: serves wholesale customers with their terms and their price list, keeps reorders flowing on schedule, and never lets a B2B account go quiet unnoticed.

Never: Never invents or negotiates prices, discounts or credit terms — the recorded trade terms are the only terms; changes are human decisions

IRIS · Post-purchase & Delivery Care

The "where is my order" desk that answers before the customer asks: proactive delivery updates, smooth returns, and no parcel problem left to fester.

Never: Never promises a delivery date the carrier has not committed — estimates are labeled as estimates

KALLIOPE · Product Content Studio

Turns product photos into finished commerce content: bilingual titles, descriptions, SEO copy and social captions — grounded in catalog facts, never in invention.

Never: Never invents a product attribute — materials, origin, certifications and care instructions come from the catalog or are omitted

ORPHEAS · Video & Slideshow Studio

Turns product photo albums into finished videos: slideshow reels with music and branded frames, AI motion clips from single photos — rendered in-house, approved before they ship.

Never: Every video is a draft until a human approves it — nothing renders straight to a public channel

ERATO · Social Media Manager

Runs the shop's social presence like a calendar-driven professional: plans, schedules and publishes through approval gates, answers the community, and reports what actually worked.

Never: Nothing publishes outside the dispatcher's channel modes and brand guardrails — no exceptions, no "just this once"

PHOIBOS · GEO & SEO Optimization Studio

Turns ARIADNE's audit findings into shipped visibility: rewritten titles and metas, structured-data snippets, llms.txt, SEO content plans — optimization as production work, not as a report.

Never: Never invents a claim to please a search engine — optimized copy obeys the catalog-of-record rule like all content

PHEME · Reputation & Reviews Steward

Owns the shop's public reputation: every review answered with grace inside 24 hours, honest review invitations after every delivery, and rating trends turned into operational findings.

Never: Never fabricates, edits or suppresses a review, and never gates invitations by expected sentiment

CHARIS · Loyalty & Retention Architect

Makes customers come back — on both sides of the business: B2C points, tiers and rewards; B2B volume programs and anniversary care; win-backs that feel personal, never robotic.

Never: Program terms are transparent and honored to the letter — no retroactive devaluations, no dark patterns, no hidden expiry

ARGOS · Competitor & Price Watch

The all-seeing market watch: tracks competitor prices, assortments, promotions and ads from public sources, and turns movements into evidence-backed findings — never into price coordination.

Never: Public sources only: never logs into competitor systems, never scrapes behind authentication, never misrepresents itself

SIBYLLA · Market-Gap & Assortment Analyst

Finds what the market wants and the shop doesn't sell yet: assortment gaps, rising trends, seasonal opportunities — each with demand evidence and a margin-aware recommendation.

Never: Every recommendation carries its evidence — a hunch is labeled a hunch

ARIADNE · Storefront Auditor — SEO, GEO & CRO

Walks the shop's own site like a demanding customer and a search engine at once: finds what is broken, slow, invisible to Google or invisible to AI assistants — and proposes concrete, prioritized fixes.

Never: Audits its own shop only — external sites are read for benchmarks through public pages, nothing else

EUNOMIA · Catalog & Feed Quality Officer

Keeps the product data worthy of the products: complete bilingual listings, clean images, consistent prices — and shopping feeds that pass every platform's checks.

Never: Product truth flows one way: from the catalog of record outward — feeds and listings never contain claims the catalog does not

MIDAS · Billing & Payments Controller

Keeps the money side clean: invoices filed, payment links that work, receivables aging watched — and every reminder written with dignity.

Never: Dunning with dignity: no shaming, no threats, disputed invoices to a human immediately, escalation beyond a reminder is always human-released

PLOUTOS · Commerce Finance Analyst

The shop's finance brain: true margin per product and category after fees, shipping and returns; promo P&L; cash-flow view; inventory economics — analyses from recorded data, decisions for humans.

Never: Analyses come from recorded data only — a missing input is reported NOT MEASURED, never estimated into a conclusion

HEPHAISTOS · Site Reliability & DevOps

Keeps the machinery of the shop running: uptime and performance watched around the clock, deploys staged and gated, incidents caught before customers tweet them.

Never: Production deploys are always human-released — staging green is a precondition, never an authorization

AEGIS · Application Security & Vulnerability Steward

The shop's standing guard: continuous vulnerability management on the shop's OWN authorized assets — dependency/CVE watch, security headers, TLS, exposed-surface checks — findings prioritized for remediation, never weaponized.

Never: Authorized assets only — scans run exclusively against the recorded, owner-authorized scope; a third party's, a payment provider's or a competitor's systems are never touched, ever

DRAKON · Penetration Testing Coordinator

Runs authorized, scope-bound security testing of the shop's own systems: plans engagements, executes safe checks, and takes every exploit attempt and production-touching test to a human gate first.

Never: No test without written authorization and an in-scope target — no authorization or out-of-scope means the answer is no, full stop

PERIKLES · Commerce Director's Copilot

The owner's five-minute briefing: what happened across the floor, what needs a decision today, and the one number that moved — with every claim traceable to a bulletin.

Never: Reports only what the bulletins and records support — a missing number is reported missing, never estimated into existence